We're here to help. If you're having trouble with Sorted, check the common questions below or get in touch directly.
How do I add family members?
Go to the Family tab and tap the + button to add a new member.
How do I cancel my subscription?
Go to More → Manage Subscription, or cancel directly via Settings → Apple ID → Subscriptions on your iPhone.
How do I restore my purchases?
Go to More → Restore Purchases and tap the button.
My data isn't syncing — what should I do?
Ensure both devices are signed in with the same Apple ID and have an active internet connection. Pull down to refresh on the Home screen.
How do I delete my data and account?
Sorted stores all your data locally on your device — there is no server-side account to delete. To remove all your data: (1) cancel your subscription via Settings → Apple ID → Subscriptions, then (2) delete the Sorted app from your device. This permanently removes all your data. If you need further assistance, email hello@westandwillowdesigns.com.